NDIS Frequently Asked Questions

What is the NDIS?

The NDIS will be the new way of providing support for people with a disability, their families and carers in Australia. Support will be provided to eligible people under 65 years old and with a permanent and significant disability to live an ordinary life. The NDIS is designed to increase choice and control and therefore increase independence for people with disabilities. People who qualify for the NDIS will be assessed according to their needs and funding will be allocated to them which will allow them to choose which services they want and which organisations they want to deliver those services. This will increase choice and control for people with disabilities.

Do I qualify for the NDIS?

To be eligible to receive the NDIS, you must:

  • Be an Australian citizen or permanent Australian resident
  • Be under 65 years of age
  • Have an impairment or condition that is likely to be permanent and that stops you from doing everyday things by yourself
  • NDIS must be available in your area
Click on the button at the top of this page to take the NDIS Elgibility Check today.

What if I don't qualify for the NDIS?

If you are assessed as being ineligible for NDIS you can appeal the decision through the NDIS. The NDIS will connect you with mainstream and other supports within your community. If you are over the age of 65 years old and currently receive a disability support package, you will continue to receive support.

What happens to my current supports?

Each person will be assessed according to their needs, with everyone being asked to set out their short term and long term goals. It is important that people start looking at what supports they already receive and then look at what gaps there are. For example:

  • Do I receive enough hours to help me stay in my home?
  • Do I have enough funding to help me participate in the community?
  • Do I have enough supports to help me get dressed and showered?
  • Do I get enough funding to allow appropriate respite?
  • Do I get enough funidng to help me leave home and be independent?

How do I apply for NDIS?

If you currently receive disability services you will be contacted before your area transitions to NDIS. If you are not currently receiving services you will be able to apply to access NDIS when it is available in your area. In the first part of the process, you will be asked to complete an eligibility form and provide identification and other required documentation. The next step will be to complete an action plan. This is your opportunity to list your goals, detail your needs and determine what support you require. This will involve sitting down with an NDIS planner and completing the paperwork. This process is designed so that you can work together to create a plan that works for you and meets your needs. This may mean that you have several meetings with the planner and you can choose to involve other people, such as family members or a trusted adviser. Each NDIS plan must be approved by the NDIS, but you have a big say in what that looks like. The finished plan will include:

  • A statement of goals and aspirations
  • A statement outlining your funded supports

What happens when my NDIS package is approved?

Once your package has been approved you will have the choice of managing your package yourself, or appointing someone else to manage it on your behalf. If you choose to manage your own NDIS package, you will need to:

  • Arrange and manage your supports
  • Manage payments to your chosen providers/suppliers and keep track of your NDIS spending
  • Be responsible for all documentation, including record keeping and completing information required by NDIS.
Alternatively, you can choose to appoint somebody else to manage your package for you. The NDIS can help you with these decisions.

When is NDIS available in my area?

Where can I find more information?

LiveBetter has a dedicated team of staff working towards getting ready for NDIS. Please call 1800 580 580 and ask to speak to one of our team members if you have further questions. LiveBetter is an NDIS Registered provider of Supports. Alternatively contact NDIS: Telephone:
1800 800 110 For people with hearing or speech loss:
TTY: 1800 555 677
Speak and Listen: 1800 555 727 For people who need help with English:
TIS: 131 450 Website: